TERMS AND CONDITIONS

1.Being a wholesale company, for CA residents we require a resale tax I.D. number in order to complete your purchase. If you are a new client who has not previously purchased from us, please give us a call at 619-423-2929 so we can put your information into our system. If you order via shopping cart, this will happen automatically.

2. Because San Diego Frame is a wholesale manufacturer of picture frames, you are welcome to come to our office during business hours and purchase in stock items from our wherehouse with your resale number.

3. Prices are subject to change without notice.

4. Minimum order requirement is $100.00 PLUS freight/shipping, in person pick ups are also ok at no extra charge.

5. Delivery times vary depending on your location from our San Diego office.

Phone Orders will be prepared and processed with a valid credit card. We accept Visa, MasterCard and Discover.

On-Line Orders will be prepared via secure shopping cart and processed with a valid credit card. We accept Visa, MasterCard and Discover. Please note: Shopping cart orders DO NOT include shipping. We will contact you for payment information before processing shipping. Because we offer a secure website, we have no contact with your credit card info.

Although we take your payment for the FRAMES at the time of ordering, the actual SHIPPING cost will be a SECOND charge once the total weight of the order is known and ready to be shipped.

This may require us to contact you for your payment info again if we don't already have your credit card info on file.

Shipping charges are based upon the following:

• Shipping Size
• Shipping Weight
• Destination of shipment
• Shipping Company Used

San Diego Frame will determine the most cost effective way of shipping for you, unless specified otherwise.

We receive freight discounts with our various carriers that we pass on to you the customer.

The majority of our orders are shipped via FED-EX and UPS at a reasonable cost. In general, most of our frames size 24x36 and smaller can be shipped via Fed Ex/UPS with the exception of some of our wider profile styles.

Packages exceeding size requirements will be shipped by a common freight line.

*You will be contacted regarding shipping when your order is processed.*

Any and all damages need to be reported to San Diego Frame within three (3) business days. SDF will assist you and/or authorize returns of damaged goods pending shipping method.

If you receive your merchandise via Freight Carrier you will need to refuse any damages and write on the BOL that it indeed was refused. Any questions regarding damages and returns can be answered quickly via a phone call to SDF.

**Please save ALL carton and packaging materials for carrier inspection should you have a damage due to Freight.

IMPORTANT: Should you decide for any reason that you no longer want your frame (you don't like it, wasn't what you expected, ordered the wrong one, etc.) there is a 30% restocking fee. For custom sizes, we cannot accept returns.

San Diego Frame Mfg Co Inc ("San Diego Frame Co," "we," "us") offers customer service and order-related communication via SMS (text message) at the phone number +1 (619) 737-3810.

Program description. Our SMS service is used primarily for transactional, customer-care communication with existing customers. This includes order confirmations, manufacturing and shipping status updates, delivery notifications, tracking links, billing inquiries, and responses to customer service questions. We do not send marketing or promotional texts unless you have expressly opted in to receive them.

How to opt in. You may opt in by sending any text message to +1 (619) 737-3810. When you initiate a text conversation with us, you consent to receive replies and follow-up messages related to your inquiry, order, or account. You may also be invited to opt in when placing an order with our team; in that case, we will obtain your verbal or written agreement before adding your number to our SMS list.

Message frequency. Message frequency varies based on your order activity and the nature of your inquiries. There is no fixed cadence.

Message and data rates. Standard message and data rates may apply, as set by your mobile carrier. San Diego Frame Co is not responsible for charges your carrier may apply.

Carriers and liability. Carriers including but not limited to AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, US Cellular, MetroPCS, and other participating wireless providers are not liable for delayed or undelivered messages.

Opt out. You can opt out of receiving SMS messages from us at any time by replying STOP to any message we send. After you reply STOP, we will send one confirmation and then stop messaging you. To rejoin, reply START or text us again.

Help. For help, reply HELP to any message, call us at +1 (619) 423-2929, or email service@sdframe.com.

Privacy. Phone numbers collected for SMS are used only to communicate with you about your relationship with San Diego Frame Co. We do not sell, rent, or share your SMS opt-in or phone number with third parties for marketing purposes. For full details, see our Privacy Policy.

Eligibility. You must be at least 18 years old and the account holder or authorized user of the mobile number you provide.

Changes. We may update these SMS terms from time to time. Continued participation after changes constitutes acceptance of the updated terms.

Last updated: July 14, 2026